Pay My Mortgage


Where do I send my payments?
Your loan is transferred to Stearns c/o LoanCare at closing. Payments can be mailed to the following:                              
  • General (without mortgage statement) : PO BOX 8068, Virginia Beach, VA 23450
  • Overnight: 3637 Sentara Way, Virginia Beach, VA 23452
  • East Coast: PO BOX 37628, Philadelphia, PA 19101
  • West Coast: PO BOX 60509, City of Industry, CA 91716      

How do I contact LoanCare?
LoanCare can be contacted via phone at 855.703.7266 or via email at

Where can I access my loan information and setup ACH payments?
All of your loan information can be accessed by visiting 

What telephone number can I use to pay by phone?

Is there a fee for online or telephone payments?
If you pay online in the first four days it is free. If you pay via phone, there is a $15 charge for Customer Reps and a $5 charge for Televoice.