Certainty Ranks Number One in the Third Quarter 2021 for NPS and Application Process
94 percent of borrowers rate Certainty 9 of 10 in Overall Satisfaction in latest MortgageSAT Borrower Satisfaction Program report.
Dallas, TX (October 27, 2021)—Certainty, a national home lender, has earned recognition from the MortgageSAT® Borrowers Satisfaction Program in the categories of Net Promoter Score (NPS) and Application Process for the third quarter 2021. The company was also recognized for receiving a 9 of 10 rating from 94 percent of their customers in Overall Satisfaction1 with the loan process.
“These results are a testament to our Certainty family members living out our vision statement of ensuring confidence every day,” says Certainty President, Jim Clapp. “Our numbers confirm that our team does an excellent job guiding the borrower through not only the application process but through the entire loan process. It is particularly gratifying to receive a 9 out of 10 for Overall Satisfaction from so many borrowers and to see our Net Promoter Score rank number one among our peers. ”
STRATMOR Group’s MortgageSAT® service is recognized as the industry benchmark for mortgage borrower satisfaction and offers lenders a powerful management tool that gives lenders the control, visibility and context they need to manage and improve the borrower experience. Visit the MortgageSAT webpage [stratmorgroup.com] on the STRATMOR Group website for more information on STRATMOR’s Customer Experience Services.
Certainty has been helping homebuyers for over 20 years, with a focus on making homeownership a reality by putting people first and investing in the right technology. The company’s core belief is that the Certainty family is its primary asset. We never want to lose sight of the importance of our team members or of our core values: integrity, quality, teamwork, and customer service.
1Survey administered and managed by an independent third-party following loan closing. 9 of 10 Overall Satisfaction rating refers to the average rating Certainty customers gave Certainty loan officers for the period 07/01/21-09/30/21.