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Certainty Home Loans was the only lender recognized as a Best-in-Class winner in all eight categories by Stratmor Group's MortgageSAT Borrower's Satisfaction Program

STRATMOR Group has released the winners of the MortgageSAT Borrowers Satisfaction Program’s 2019 Best-in-Class Lender Awards and determined that Certainty Home Loans was the only lender recognized as a Best-in-Class winner in all eight categories..
The results are based on survey responses submitted over the year to its borrower feedback analysis program.

Overall Satisfaction
Loan Officer
Loan Processor
Net Promoter Score (NPS)
Likelihood to Use Again
Products and Costs
Online Tools
Application Process

Feedback collected by the surveys which are sent to borrowers after their loan has closed and funded provides testimony that the in-house Certainty Home Loans team is dedicated to the company’s mission to “treat every home loan as our own, and simplify the process through expertise, transparency, and personal attention.
 
About STRATMOR Group
STRATMOR Group is a leading mortgage industry advisory firm that provides a range of programs and services designed to counsel lender CEOs and senior executives. STRATMOR serves more than 250 companies annually, providing strategies that increase growth and improve profitability in sales, marketing, technology, operations and mergers and acquisitions using comprehensive, propriety data and key insights gained through extensive experience in the mortgage industry. The company is well known for its financial models and its collaboration with the Mortgage Bankers Association in the PGR: MBA and STRATMOR Peer Group Roundtables program. Find out more about STRATMOR on its website at www.stratmorgroup.com. For more on the MortgageSAT 2019 Best-in-Class Lender Awards, visit the MortgageSAT awards page [stratmorgroup.com] on the STRATMOR website.
 
 
- Jan 30, 2020



 
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