Certainty Home Loans Is Best-In-Class in Overall Borrower Satisfaction, NPS and Application Process For 2018

STRATMOR Group has released the winners of the MortgageSAT Borrowers Satisfaction Program’s 2018 Best-in-Class Lender Awards and determined that Certainty Home Loans was Best In Class in Overall Borrower Satisfaction in 2018. The results are based on survey responses submitted over the year to its borrower feedback analysis program.

Certainty Home Loans achieved three 1st places and two 2nd places in the following categories:
#1 Overall Borrower Satisfaction 94
#1 Net Promoter Score (NPS) 87
#1 Application Process 94
#2 Loan Officers 97
#2 Processors

Feedback collected by the surveys which are sent to borrowers after their loan has closed and funded provides testimony that the in-house Certainty Home Loans team is dedicated to the company’s mission to “treat every home loan as our own, and simplify the process through expertise, transparency, and personal attention.
About STRATMOR Group
STRATMOR Group is a leading mortgage industry advisory firm that provides a range of programs and services designed to counsel lender CEOs and senior executives. STRATMOR serves more than 250 companies annually, providing strategies that increase growth and improve profitability in sales, marketing, technology, operations and mergers and acquisitions using comprehensive, propriety data and key insights gained through extensive experience in the mortgage industry. The company is well known for its financial models and its collaboration with the Mortgage Bankers Association in the PGR: MBA and STRATMOR Peer Group Roundtables program. Find out more about STRATMOR on its website at
- May 01, 2019