Even though our name says home loans, we’re dedicated to something else entirely… providing you with a superior level of customer service to ensure you are confident to reach your financial and personal goals during one of life’s major decisions: purchasing a new home.
Everyone at Certainty Home Loans shares a common mission to treat every home loan as our own, and simplify the process through expertise, transparency, and personal attention
. You’ll see evidence of this from the very beginning of our relationship.
Any mortgage – whether it’s for your first home, dream home, a refinance or an investment property – has the potential to appear complex and confusing. We fully understand how this can be a potential source of stress for you. That’s why we’re focused on your needs from the beginning, and how we can reduce your stress by providing you with superior customer service. You can rely on us to answer your questions in everyday language, not mortgage-speak.
And you don’t need to take our word for it. Certainty Home Loans has received almost 5900 customer reviews. Our most satisfied customers have told us that we took their needs seriously, provided truly personal standards of service, and always kept them up to date with the status of their mortgage application. They also appreciated our attention to detail.
The team at Certainty was awesome, they called you back, answered every email, and then broke down every issue or question we had. Given our tight timeline, challenges, and unfamiliarity with new processes since our last home buying experience, they helped pull us through. Very thankful we were referred and used Certainty.
Waiting for news about one of life’s biggest financial responsibilities is never easy, and we understand this. Borrowers don’t want to wait days, or even hours for news. This why so many of our satisfied customers have personally thanked their loan officers and support staff for responding as quickly as possible to every question and for closing their loan on-time.
Helping you achieve your dream of homeownership is our shared passion, and our promise to you. Because in an industry where many of the products stay the same, it is the team of individuals helping you and the service they provide that make the difference.
Oct 04, 2019